function | 释义 | 举例 |
|---|
breached() | 当前进行的逾期的SLA | "Time to First Response" = breached() |
everbreached() | 曾经逾期的SLA | "Time to First Response" = everbreached() |
elapsed(time) | 开始了多长时间的SLA | "Time to First Response" > elapsed("1h") |
remaining(time) | 还有多长时间逾期SLA | "Time to Resolution" < remaining("2h") |
completed() | 完成的SLA | "Time to First Response" = completed() |
paused() | 暂停的SLA（condition中的） | "Time to First Response" = paused() |
running() | 和暂停对应，正在进行 | "Time to First Response" = running() |
withinCalendarHours() | 在工作时间的（日历相关） | "Time to First Response" = withinCalendarHours() |