Compatible & incompatible issue Types

Compatible 的定义

  • 兼容ITSM需要的字段和工作流

兼容必须要有的字段

  • Incident Management: Affected services

  • Change Management: Affected Services, Change type, Planned start date, Planned end date

ITSM 的完整字段

  • Service request management fields: Urgency, Impact, Pending reason, Product categorization, and Operational categorization.

  • Incident management fields: Affected services, Affected hardware, Urgency, Impact, Severity, Pending reason, Source, Product categorization, Responders, and Operational categorization.

  • Problem management fields: Affected services, Affected hardware, Investigation reason, Urgency, Impact, Root cause, Workaround, Pending reason, Source, Product categorization, and Operation categorization.

  • Change management fields: Affected Services, Change type, Impact, Urgency, Change risk, Change reason, Implementation plan, Backout plan, Test plan, Planned start date, Planned end date, Change start date, Change completion date, Approver groups.